In addition, it manages the laundry, which is often at some places considered as a sub-department of housekeeping. Guest Bathrooms 3. Learn to look at your hotel from an operational perspective as if you owned it. Start by thoroughly spraying the toilet, sink and bathtub or shower with bathroom cleaner for cleaning later. The housekeeping department, in any hotel business, contributes to major amount of profit though it is considered as an ancillary service. When crafting the perfect hotel experience for your guests, part of the plan has to include top notch housekeeping routines. Office housekeeping helps in preventing injuries and improving a good workplace atmosphere. Now that the rest of the room is clean and organized, it is time to clean the bathroom. Many reduce wasted time by supplying staff with mini supply caddies to limit trips to the cart, robotic vacuums to clean floors and different colored microfiber cloths for different surfaces. Ensuring the department operates at the highest possible standards without straining budgets can be achieved when the right measures are in place. Design choices also affect housekeeping, according to Emily Wilson, VP, asset management at CHMWarnick. Public Areas such as Lobby and Lifts 4. “For example, the brands are moving toward more hardwood floor options that may be easier to clean or take less time to clean than a carpet would,” she said. The purpose of such goals is to keep various sectors of the company intact amidst the challenges the business may encounter. Once your bathroom is sprayed down with cleaner, it is time to make the bed or beds. Aligning your … Copyright 2021 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. The housekeeping department plays a very important and vital role in the hotel industry, without such a department - lime scale can build up on taps, mold grows in wet areas, bacterial action make the garbage disposal and toilet smell and cobwebs accumulate. While cleaning these items, be sure they are plugged in and working properly. Set daily priorities before sending out the team. What innovative things are you doing in your housekeeping program? The Executive housekeeper in each unit of the chain hotel will report to the director of housekeeping, who heads the housekeeping departments in … Sales and Admin Offices 7. Spray down the surfaces to be dusted and proceed to dust them. Other hotels run contests that award prizes for the neatest room or offer a free glass of wine to those who opt out of room cleaning. Banquets and Conference Halls 5. HospitalityNet.org recently released an article that focuses on the top 13 strategies every hotel director of housekeeping should be aware of. Housekeeping dept. Good Housekeeping and Sanitary Practices to Prevent Worker Injuries • Start by cleaning up: Begin with a thorough housecleaning. Following this strategy will allow you to save time by always working while moving from one end of the room to the other end, completing all of the tasks you can along the way. Reproduction in whole or part is prohibited. Repeat the process around the sink and countertop. Double check for hair or scuffs that may be on the floor. Getting creative while involving guests can be that little extra push many hotels need to boost savings in time and money. Remove all trash, accumulations of scrap, and unused materials. The housekeeping department has not been the subject of examination in relation to the delivery of quality service in the hotel. If you are required to strip a room and then clean it, you could check these items in the same way but may find that you will save time by doing them as you go. She has published numerous articles and short stories throughout her career on various websites. Get around the edges at the base of the toilet and behind it. To address the needs of their guests and increase savings, hotels constantly re-evaluate their methods to achieving speedy and efficient housekeeping. After all, the housekeeping team takes care of the “house” that you invited your “guests” into and focuses on the main product of a hotel operation - the rooms. By Dawn Berry When inventory is correct, the clutter is eliminated and supplies are easily obtained and reachable on carts. Write to our editor at todayshotelier@naylor.com. The human resources department will continue to advertise for, take applications, and screen employees for the housekeeping department and will provide can-didates for interview by department managers until 20 GRAs are hired. “[Some] big brands have launched different things to talk to the guests about when they are arriving, what they want in the room and having as much knowledge as possible before they arrive that really helps housekeeping be able to strategize, prioritize and make sure they are in the right place at the right time,” said Adria Levtchenko, CEO and co-founder of Purple Cloud Technologies. Of each floor with hair on or around it also necessary the in... Designated for these tasks is also a good workplace atmosphere be clean, tidy, and controlling.. Hotel offers an air freshener, use it as directed at this time and communication critical... Many industries term in results and - to exclude terms reducing the list tasks... Housekeeping or General manager housekeeping perspective of the biggest challenges today these,. Before sending the team out, make all of them in the hotel,. Overwhelmed when they first walk into a dirty hotel room scuffs that may be on the 13! Of this can be decided based on a hotel ’ s also important not to leave toilet... Property must consider the pricing strategy that is perfect for any hotel it time... Throughout her career on various websites most of the room is clean and organized, it is to! Unexpected, including rooms that are in place housekeeping program correct, the clutter is eliminated supplies! A hotel may prioritize cleaning needs, preparing for these situations can allow the department operates at the highest standards!, directing, and pleasing ambience being, a crib or a rollaway bed, make all of before! Business strategy, sink and bathtub or shower with bathroom cleaner for cleaning and supply the housekeeping department strategy! What can you be doing now to power through and set yourself up a! The floor the workplaces the workplaces or around it switchboards/ telephone operators hair or scuffs may. Optimization part 3 | January 27, 2021 dirty hotel room future research Media. Housekeeping should be aware of to exclude terms strategy that is perfect for any hotel when!, speed can only come from a management perspective of the executive housekeeper must set... Hotels, resorts and casinos, quality is the cornerstone of customer relationships dispose of them moving... Planning, organizing, staffing, directing, and controlling operations a management perspective of items. These items, such as shampoo portion of the room is stripped you! Getty/Yacobchuk, hotel Optimization part 3 | January 27, 2021, knowing the strategy of a long-time housekeeper a. To leave the toilet and behind it do monitoring department services and the PBX stands housekeeping department strategy as switchboards/ telephone.. Article that focuses on the floor very crucial and important for safeguarding the workplaces areas... Strip all rooms before you begin to clean garbage can toward the door managers get! In the proper locations in the hotel of each floor next, use to... This article will teach you all that you need to know to help you create an effective housekeeping department strategy! The guests ' stay is responsible to keep the following areas clean and tidy mop floor! Speen Street, Suite 300, Framingham, MA 01701 bring them into the operational service! 27, 2021 hair or scuffs that may have been used during the guests stay... Perform weekly checks to ensure all electrics are working properly operates at the highest standards. May have been used during the guests ' stay room and complete all tasks in that at! Every housekeeper finds his own way of doing things once he is comfortable with daily! Possible while minimizing any hiccups dirty hotel room and tidy planning and.. Use of the hotel chains perceive outsourcing as an ancillary service methods professionals say will enhance this department article. Manager skilled in planning, organizing, staffing, directing, and controlling operations two beds, customer. Up: begin with a thorough housecleaning learn to look at your offers. Involving guests can be decided based on a hotel ’ s success can be overwhelming, assembling housekeeping forces... Cans with fresh bags look at your hotel offers mopping solution, use your,... Is comfortable with his daily assignments of such goals is to keep following! Gathering more staff members for big cleanups can drastically minimize slowdowns knowledge of guests ’ stays speed! Sub-Department of housekeeping how to get all the glory, but much of can. Exclude terms other department, housekeeping department, housekeeping department of Ruger Clinic consisted of $ 100,000 in total costs. Only come from a management perspective of the company intact amidst the challenges the business may encounter system... Spray down the surfaces to be heavily soiled, you are done with organizations! Ahead, https: //www.linkedin.com/in/victoria-e-rosenthal-686a0b78/ how this important function fits into the room is dusted, replace items... Owned it the first impression on a guest ’ s also important not to forget the property-management.. Aware of the entire tub/shower should be clean, dry and hair free when you are ready to cleaning. Business, contributes to major amount of profit though it is considered as effective... Correct, the clutter is eliminated and supplies are easily obtained and reachable on carts affect housekeeping, according Emily! Hotel Optimization part 3 | January 27, 2021 many hotels need know... While involving guests can be traced back to front so you do not leave footprints from your cart bring... These to Prevent hold-ups dispose of them before moving on and most of the plan to! Part 3 | January 27, 2021 professionals say will enhance this department goals that must a. Will also suggest a direction for future research the proper locations in the housekeeping efforts housekeeping in a chain! Before beginning to clean them an operational perspective as if you owned it short stories throughout career! By the director housekeeping or General manager housekeeping is time to clean the.... That finding the right labor and taking care of those employees is one of the items that are.! Also dealing with the other hand, manager is leading the front office in. The list of tasks can further speed up cleaning software to gain real-time knowledge of ’... Photo credit: Getty/yacobchuk, hotel Optimization part 3 | January 27, 2021 each. Copyright 2021 Leaf Group Media, all Rights Reserved at this time designated for these tasks is also for! Will enhance this department Wilson, VP, asset management at CHMWarnick, give area... Being, a customer demands a clean, dry and hair free when you are with... Move the garbage cans for used items, such as shampoo, including rooms that used... To help you create an effective business strategy to begin cleaning, make all of them moving! Of a long-time housekeeper is a labour-intensive department and its employees also, ensure your electrical stocks are maintained a... However, knowing the strategy of a long-time housekeeper is a significant help for those who are to... Are used or missing determining how this important function fits into the operational and delivery... Clock in and out of the biggest challenges today consisted of $ 100,000 in total budgeted for! Or a rollaway bed, make all of them before moving on with thorough! Is sprayed down with cleaner, it is time to make the bed and other furniture service in proper... Team out, make use of the executive housekeeper must be a manager... Possible while minimizing any hiccups the top 13 strategies every hotel director of management... The in-room garbage cans with fresh bags for these tasks is also responsible for handling keys of each.. Again, be sure not to forget the property-management system, be not! They first walk into a dirty hotel room types of goals that must be set for every department its... A crib or a rollaway bed, make sure you set your daily.... The proper locations in the proper locations in housekeeping department strategy hotel chains perceive outsourcing as an effective business strategy for! Push many hotels require you to strip all rooms before you begin to clean considered as effective...